Director Customer Services
Berlin Tourism Marketing GmbH Germany
Since 1996 Manager of Tourist Information Offices of Berlin Tourism Marketing GmbH where she built up the newly established TIC department as a profit center.
Since 2007 Director Customer Service for 5 TICs and the Call Center at Berlin Tourism Marketing.
15 years of professional experience in managing and developing Customer Services in Berlin.
Set up of several Tourist Information Offices in Berlin.
Chairperson of Working Group TIC of European Cities Marketing.
Head of the Lviv Tourist Information Center
1991 – June 2007 –Founder and Director of the charity organization “Maltese Aid Service in Lviv”.
July 2007 – September 2009 – Deputy Head of the Culture and Tourism Office in Lviv City Council.
From October 2009 – Head of Lviv Tourist Information Center; project coordinator assistant “Creation of the Tourist Information Infrastructure in Lviv” supported by Poland-Belarus-Ukraine Neighbourhood Programme
INTERREG III A/TACIS
Head of Kyiv Tourist Information Centre
President of the National Association of Tourist information Centers
Head of the Tourist Information Center “Ukrainskyy Dim” (“Ukrainian House”)
Yanina Havrylova has worked as editor-in-chief of the Ukrainian Business Tourist Newspaper “The 6 Continents”. Since 2004 Yanina has been concentrating on the problematic aspects of the TIC development in Ukraine. She personally has contributed much to the establishment of some regional TIC offices, organization of the international conferences, educational seminars, and internships abroad for tourist information specialists. From May 2007 till October 2010 - Head of the TIC “Ukrainskyy Dim” (“Ukrainian House”). Since November 2010 - Head of the Visit-Center of the National Cultural-Artistic and Museum Complex “Art Arsenal” and Head of the Ukrainian
Dr John Heeley
Director of Best Destination Marketing, writer, teacher and consultant specialising in city marketing
Interim Chief Executive Officer of European Cities Marketing
Sheffield, Great Britain
Director of Marketing with the Welsh Assembly Government
Director of Ryder Cup Wales 2010 Ltd
Director of Ryder Cup Wales 2010 Ltd and is on the Wales board of the Chartered Institute of Marketing.
Roger had a brief spell outside the travel industry with Golley Slater and Partners, one of Wales' leading advertising agencies, before joining the Wales Tourist Board eventually becoming Director of Marketing.
At the Wales Tourist Board he was responsible for developing all aspects of the Boards Marketing Strategy. He has a particular interest in Destination Branding. He developed the branding strategy for Wales Tourist Board, which led to several award winning campaigns for creativity and effectiveness.
Nicholas B.R. Robinson
Warsaw Destination Alliance
Founder of Advantage Media company (now called Droufla Consultants) in 1993 to continue the development of TIME’s business in Central Eastern Europe and also to service the needs of TIME Magazine in Poland.
The Company has exclusive representation for TIME Magazine, BBC World News and International Herald Tribune/ New York Times Media Group.
Head of Online Strategy
European Tour Operators Association
2007-2009 - European Operations Manager, dealt with issues affecting Group Tourism in Europe as the intermediary between member tour operators and suppliers and national and EU authorities; ran seminars for members on topics such as Tour Guiding and Transport.
CEO, European Place Marketing Institute, Warsaw, Poland
Between 2001 – 2003, he worked as a consultant for the Polish Agency of Tourism Development and was a cofounder of the first marketing strategies for cities and regions in Poland.
Co-organizer of the Advertising Festival ‘AdDays’ in Lodz. A lecturer on the postgraduate studies on the major of “Territorial Marketing – promotion for the city and region development” on the Warsaw University.
A jury member on many competitions, for example on the one for the best tourist product (Polish Tourist Organization competition) and on the best promotional editing house (Złote Formaty competition).
Chairman of the nation-wide union of civic organizations Council for Tourism and Resorts of Ukraine“
Coordinator of the German-Ukrainian project “ Support to the Ukrainian Government and the Host Cities for UEFA Euro 2012 TM”
Mr. Brandt has been working in marketing and public relations in the past 25 years in various countries and for clients from the public and the private sector. Lately he helped building up German Bulgarian Vocational Training Centres in Bulgaria and was advisor to seven East European Countries for the World Exposition in Hannover 2000. He was active in designing and implementing development policies for various economic sectors and in different countries, mainly in Central and South-eastern Europe.
Since May 2010 Mr. Brandt works as a coordinator for the German Ukrainian cooperation programme that concentrates on supporting tourism development in Ukraine and the four Host Cities, City and nation branding and public mobility. Additionally the project cooperates with its Ukrainian partners in transferring directly knowhow from the experience gained in Germany and in Austria/Switzerland as much as in South Africa, where the most recent tournament took place.
Head of the Department “EURO 2012”
Lviv City Council
Since 2008 working as a Head of EURO 2012 Department, Lviv City administration
Responsible for the establishing structure for preparation City of Lviv to the Final UEFA tournament EURO 2012 (Stadium, roads and public transport, safety and security , city marketing and promotions)
After participation in the City competitiveness development Strategy with Monitor Group, since 2010 department include Tourism development and is responsible for tourism infrastructure development.
Accountable for the Transport strategy development project as a key stakeholder with PTV, VCDB (Germany) financed by German Ministry of Environment, Safety on the roads (TEN-T, Twinning) financed by the EU.
The President of the Non-Government Organization “Etnovyr”
Advisor to the Mayor on tourism and culture
The founder of the Dikart Event Management Company – the top-leading company in the event management in Lviv.
From 2007 till 2010 has worked as the Head of the Culture and Tourism Office in Lviv City Council. During his administration Lviv has gained the status of the Cultural Capital of Ukraine, has become the member of the European City Marketing, more than 100 festivals are being organized in Lviv, Tourist Information Center was established.
From August 2010 - the President of the NGO “Etnovyr”, which is the founder of the conference “Win with the Lion”
Head of the Information Policy and Foreign Relations Office at Lviv City Council
Restaurateur, co-owner and the Head of the Board of Directors of the “!Fest” Holding of Emotions
Co-founder and co-owner, integrator and the Head of the Board of Directors of the “!Fest” Holding of Emotions.
In the past, one of the best investing managers of the country, Investments director of the Universal investment group, a member of the Steering commission of the OJSC Concern “Halnaftogas”, the head and member of the Steering commission OJSC “Concern Chlibprom”, member of the Steering commission of the “Universal” insurance company.
Graduated from Ivan Franko National University of Lviv, majoring in finance. Received his MA from the KMBS
“Market capitalism is a mechanism with no soul, we must strive to create that missing soul” - Andriy Khudо
A signatory of the Polish Film Commission, Krakow, Coordinator of the first promotion of Krakow
Director of the Krakow Festival Office
In the years 1998-2003 worked for the Krakow Festival Office 2000, organising cultural projects in connection to the title that Krakow received – European Capital of Culture. Co-creator of the first strategy of promoting Krakow. Organiser and boss of securing the largest mass events in Poland (Wianki and New Year’s Eve in Krakow). 2008, at Magdalena Sroka’s initiative, she was appointed to the Krakow Film Commission within the domain of the Krakow Festival Office. Krakow Film Commission is responsible for supporting film and television productions taking place in Krakow and the region of Malopolska Region.
Co-founder of the Ukrainian franchising association and the Association of the Restaurateurs of Ukraine, the Head of Lviv Association of Restaurateurs.
From 2002 until today the co-owner and the Director General of the “Fast Food Systems” company which develops their own brands such as “Pizza Chelentano”, “Potato Hause”, Café “Punkt”, café “1”, Japanese restaurant “Yuppi”, the restaurant “Darvin”, restaurant-beer brewery house “Kumpel”, pasteria “Bjanko-Rosso”.
City and District Council of Amiens, Picardy, France
Head of the Tourism department
President of the National Guild of Heritage Officers IRCHAL Network Partner (International Seminars for Revitalization of Historic Centres in Latin America ).
UNESCO heritage network referent
National and European expert for heritage valorisation strategy and projects (Interreg 2 French Belgian program and Interreg 3 Channel ) included the famous colorization project of cathedrals with Amiens, Rouen, Canterbury and Rochester.
Author or Coordinator of different books and publications to present, promote and develop tourism and heritage
Chamber of Commerce and Craft Trades, Somme District, Picardy, France
Director for European and International Cooperation
European projects manager since 1996: EMPLOI, EQUAL, LEONARDO, INTERREG 2 3 4
Confirmed expertise concerning projects mixing ITC, Economics, Apprenticeship, Sustainable training and networking specially in “métiers de bouche” (restaurant – catering)
Manager of the Research & Development Department of the Amsterdam Tourism & Convention Board. Chairman of the Research & Statistic Group within European Cities marketing.
I am currently Manager of the Research & Development Department of the Amsterdam Tourism & Convention Board (since 2007); Chairman of the Research & Statistic Group within ECM (since 2010); and I also teach Market intelligence applied to tourism in the Sorbonne University (Paris, France) since 2006
Between 2004 and 2007, I was manager of the Tourism Research Department within the Paris
Convention and Visitors Bureau (Paris, France)
“The Forum is first of all and most importantly about generating debate within Ukraine and within the city. Because until that debate happens at local level, no country, no destination, no city can actually really compete on the international market.”
“Для меня как организатора событий важно встретить коллег и пообщаться с коллегами из соседних областей: из области туризма, из области отелей и ресторанов. Это также чудесная возможность найти точки соприкосновения, где мы можем помочь друг другу.”
“Через обговорення і зустрічі в рамках Форуму ми краще розуміємо, які ще потрібно заходи і пріоритети визначити, для того щоб ми дійсно спромоглися реалізувати комплексну стратегію розвитку міста і робити місто комфортним, привабливим для мешканців і для бізнесу.”